If your SASSA application status shows “Identity Verification Failed,” it means that the personal details you provided do not match the records at the Department of Home Affairs (DHA). This is a common issue when applying for grants such as the SRD R350 Grant. Here’s a detailed guide on how to resolve this problem and…
If your SASSA application status shows “Identity Verification Failed,” it means that the personal details you provided do not match the records at the Department of Home Affairs (DHA). This is a common issue when applying for grants such as the SRD R350 Grant. Here’s a detailed guide on how to resolve this problem and get your application back on track.
Steps to Fix Identity Verification Failed on SASSA
Here are the steps
Double-Check Your Personal Information
Ensure that the information you submitted on your SASSA application matches exactly with your ID document and the details at the Department of Home Affairs.
Common mistakes include incorrect spelling of your name, ID number errors, and using a different surname (e.g., due to marriage or legal name change).
Contact the Department of Home Affairs (DHA)
If your information is correct on your SASSA application but still shows an identity verification failure, the issue may lie with the DHA. Contact your nearest DHA office to confirm that your ID details are correct in their system.
If there are discrepancies, you will need to correct them at DHA first before reapplying with SASSA.
Submit a New Application
Once you have verified and corrected your details, submit a new application to SASSA. Make sure all the information is accurate and consistent with your ID records.
If you’re applying for the SRD grant, go through the online application process again and ensure that every detail matches your official ID.
Submit a Request for Reconsideration
If your identity verification failed after submitting the correct information, you can submit a request for reconsideration through SASSA’s online portal. SASSA will review your application again, taking into account any updates made to your ID information.
If the issue persists, visit your nearest SASSA office for in-person assistance. Bring along your ID and any relevant documentation to help resolve the problem. The staff at SASSA can assist in verifying and correcting your information in their system.
Monitor Your Application Status
Regularly check the status of your application on the SASSA website or via their WhatsApp and USSD platforms. This will help you stay updated on whether your issue has been resolved or if further action is required.
Your identity verification failed because the information you provided did not match the records at the Department of Home Affairs. This could be due to a typo in your application, a name change, or an outdated ID record.
The time it takes to resolve identity verification issues varies. It depends on how quickly you can update your details with DHA and resubmit your application to SASSA. The reconsideration process may take a few weeks.
You will need your ID document, marriage certificate (if applicable), and any other documents that confirm your personal details. These will be needed to update your information with the Department of Home Affairs.
Yes, you can submit an appeal or a reconsideration request if your identity verification failed. Ensure that your details are correct and consistent when you reapply.
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